Observe.AI experienced a minor incident on March 4, 2024 affecting Calls Tab, lasting 22h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 04, 2024, 12:47 PM UTC
Dear Client, We are observing intermittent processing issues due to which call processing for your account *might* be impacted. The team has identified the issue and are working on the resolution. Thanks and Regards Observe.Ai Technical Support Team
- monitoring Mar 04, 2024, 06:23 PM UTC
Processing is now running as expected for all incoming calls. Those that were affected and have not yet been processed have been captured and are expected to be finished processing within the next 24 hours.
- resolved Mar 05, 2024, 11:25 AM UTC
Dear Client, The issue stands resolved and the calls should be present on the dashboard. In case of any issues seen, request you to please create a ticket with the support team via the help center https://help.observe.ai/hc/en-us Thanks and Regards Observe.Ai Technical Support Team