Observe.AI incident

[Interaction Processing] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on April 16, 2024 affecting Calls Tab, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 09:09 PM UTC
Resolved
Apr 16, 2024, 10:52 PM UTC
Duration
1h 43m
Detected by Pingoru
Apr 16, 2024, 09:09 PM UTC

Affected components

Calls Tab

Update timeline

  1. identified Apr 16, 2024, 09:09 PM UTC

    We have identified a slowdown in the processing received by our system. We are still successfully receiving interaction information that is being sent to us, though it is not currently processing at an expected speed. We are working on rolling out a fix for this and will communicate those updates as they occur.

  2. monitoring Apr 16, 2024, 10:16 PM UTC

    A fix has been rolled out to increase the processing speed to work through the backlog that had accumulated. We will be monitoring to ensure that the backlog clears and we return to a normal state.

  3. resolved Apr 16, 2024, 10:52 PM UTC

    We have monitored the processing progress and it is now back to normal levels. Thank you for your patience during this time.