Observe.AI incident

[Interaction Details] Information not loading

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on May 20, 2024 affecting Calls Tab, lasting 8h 30m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2024, 09:00 PM UTC
Resolved
May 21, 2024, 05:31 AM UTC
Duration
8h 30m
Detected by Pingoru
May 20, 2024, 09:00 PM UTC

Affected components

Calls Tab

Update timeline

  1. investigating May 20, 2024, 09:00 PM UTC

    Hello all, A portion of our customer base may be unable to view information relating to interactions. We are actively investigating this issue and will be providing updates as findings are available.

  2. monitoring May 20, 2024, 09:25 PM UTC

    This issue has been resolved and we will monitor the situation for a while before marking this as fully resolved.

  3. resolved May 21, 2024, 05:31 AM UTC

    Dear Client- The issue stands resolved. Please feel free to write to Observe.AI support via the help center https://help.observe.ai/hc/en-us in case of any other queries/concerns. Thanks and Regards Observe.AI Technical support team.