Observe.AI incident

[Interaction Processing] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on May 29, 2024 affecting Calls Tab, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 05:50 PM UTC
Resolved
May 29, 2024, 09:15 PM UTC
Duration
3h 25m
Detected by Pingoru
May 29, 2024, 05:50 PM UTC

Affected components

Calls Tab

Update timeline

  1. identified May 29, 2024, 05:50 PM UTC

    Hello all, There is an outage with an external vendor that our system utilizes that we are currently aware will impact the speed of interaction processing and access to data within most tabs on the dashboard. We will continue to provide updates to affected functionalities and progress on the situation as it develops.

  2. identified May 29, 2024, 05:57 PM UTC

    We are continuing to monitor the situation as it develops.

  3. identified May 29, 2024, 06:21 PM UTC

    While we do not yet have an official update from our external vendor, we are seeing errors on the dashboard rapidly improving. We expect that very few errors will be seen while traversing and utilizing the platform. Interaction processing delay will continue to be present for the time being. We will continue to monitor the situation and provide updates as they come in.

  4. monitoring May 29, 2024, 08:18 PM UTC

    The root cause has been fixed and we are monitoring our interaction processing backlog as it continues to trend downward, back to normal. It should be cleared within the next couple of hours.

  5. resolved May 29, 2024, 09:15 PM UTC

    Hello all, We are back in a stable state as the backlog has now completely cleared. Please feel free to reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us in case of any other questions or concerns. Thanks and Regards, Observe.AI Technical Support Team