Observe.AI incident

[Interaction Processing] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on May 31, 2024 affecting Calls Tab, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 10:25 PM UTC
Resolved
Jun 02, 2024, 05:45 AM UTC
Duration
1d 7h
Detected by Pingoru
May 31, 2024, 10:25 PM UTC

Affected components

Calls Tab

Update timeline

  1. investigating May 31, 2024, 10:25 PM UTC

    Hello all, We are aware of an issue causing interaction processing to be delayed. The most recent interactions on your dashboard may not be as current as you would normally expect. We are actively investigating the issue and working to resolve the issue. Any interactions that you are sending to us are making it to us successfully and will be processed without extra steps once this is resolved.

  2. monitoring May 31, 2024, 10:57 PM UTC

    We have taken measures to ensure the delay is decreasing over time and will continue to monitor until this is resolved.

  3. resolved Jun 02, 2024, 05:45 AM UTC

    Dear Client, The issue stands resolved and all interactions should be available on the dashboard. In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks and Regards Obseve.AI Technical Support Team