Observe.AI incident

[Reporting Data Availability] Partial Outage

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on June 5, 2024 affecting Reporting, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 03:07 PM UTC
Resolved
Jun 05, 2024, 04:32 PM UTC
Duration
1h 25m
Detected by Pingoru
Jun 05, 2024, 03:07 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Jun 05, 2024, 03:07 PM UTC

    Hello all, We are currently experiencing an issue with our reporting service leading to some tiles not returning data. We are aware of the issue and are actively investigating the cause and looking for resolutions. During this time you may notice that some of the tiles within your reports are not returning data.

  2. identified Jun 05, 2024, 03:27 PM UTC

    The cause has been identified and work to resolve the issue is ongoing.

  3. monitoring Jun 05, 2024, 03:31 PM UTC

    The fix has been deployed and all tiles now display as expected. We will monitor for a time before resolving this status.

  4. resolved Jun 05, 2024, 04:32 PM UTC

    The reporting functionality has remained stable post-fix and therefore we will be resolving this incident. Thank you for your patience during this time.