Observe.AI incident

[Login Access] Issues logging in and retrieving data

Observe.AI experienced a notice incident on June 21, 2024 affecting Login Page and Calls Tab, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started: Jun 21, 2024, 09:54 PM UTC
Resolved: Jun 23, 2024, 12:30 AM UTC
Duration: 1d 2h
Detected by Pingoru: Jun 21, 2024, 09:54 PM UTC

Affected components

Update timeline

investigating Jun 21, 2024, 09:54 PM UTC

Hello all, We are currently experiencing an issue with logging in, that also is affecting data retrieval on the platform. You may be unable to log in, or may be kicked out while navigating the platform. We are actively troubleshooting this issue and will provide updates as we move forward.
monitoring Jun 21, 2024, 10:24 PM UTC

The issue has been resolved. Logging in and navigating the platform is now working as expected. We will monitor this for some time before resolving this incident.
resolved Jun 23, 2024, 12:30 AM UTC

Dear Client, The team has been monitoring closely and we have not seen any traces of recurrence of the issue. While we will continue to monitor at the backend, the incident is now marked as resolved. Please feel free to contact the support team for any further queries. Thanks and Regards Observe.AI Technical support team