Observe.AI incident

[Interaction Processing] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on August 12, 2024 affecting Calls Tab, lasting 14h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 07:29 PM UTC
Resolved
Aug 13, 2024, 10:00 AM UTC
Duration
14h 31m
Detected by Pingoru
Aug 12, 2024, 07:29 PM UTC

Affected components

Calls Tab

Update timeline

  1. identified Aug 12, 2024, 07:29 PM UTC

    Our teams have identified an issue with calls processing onto the dashboard. We are aware of the cause and are working to resolve it. Once it is resolved, we will then move on to ensuring that all calls sent to us during this time will be properly processed as expected.

  2. identified Aug 12, 2024, 07:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 12, 2024, 07:52 PM UTC

    The fix has been implemented and calls that were not successfully processed are now being rerun. We will monitor the progress of these calls and report back when call processing has caught up.

  4. resolved Aug 13, 2024, 10:00 AM UTC

    Dear Client, The issue stands resolved and all interactions should be available on the dashboard. In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks and Regards Obseve.AI Technical Support Team