Observe.AI incident

[Interaction Processing] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on August 21, 2024 affecting Calls Tab, lasting 12h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 08:55 PM UTC
Resolved
Aug 22, 2024, 09:08 AM UTC
Duration
12h 12m
Detected by Pingoru
Aug 21, 2024, 08:55 PM UTC

Affected components

Calls Tab

Update timeline

  1. monitoring Aug 21, 2024, 08:55 PM UTC

    An issue with calls being delayed reaching the dashboard has been identified and a fix has been put in place. We are currently monitoring the progress of the delayed calls to ensure they will appear as expected and the platform reaches a healthy state once more.

  2. resolved Aug 22, 2024, 09:08 AM UTC

    Dear Client, The issue stands resolved and all interactions should be available on the dashboard. In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks and Regards Obseve.AI Technical Support Team