Observe.AI incident

[Interaction Processing] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on August 27, 2024 affecting Calls Tab, lasting 10h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2024, 06:59 PM UTC
Resolved
Aug 28, 2024, 05:11 AM UTC
Duration
10h 11m
Detected by Pingoru
Aug 27, 2024, 06:59 PM UTC

Affected components

Calls Tab

Update timeline

  1. identified Aug 27, 2024, 06:59 PM UTC

    We have identified an issue causing calls to be delayed in reaching the dashboard. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.

  2. monitoring Aug 27, 2024, 08:48 PM UTC

    Calls are being processed at an accelerated rate to clear the backlog so that the platform can return to a healthy state. No actions will be required for this to take place. We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.

  3. resolved Aug 28, 2024, 05:11 AM UTC

    The issue stands resolved and all interactions should be available on the dashboard. In case of any issues seen, please raise a ticket with support via the Help Center.