Observe.AI incident

[Reporting Data Availability] Partial Outage

Major Resolved View vendor source →

Observe.AI experienced a major incident on September 3, 2024 affecting Reporting, lasting 23h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 04:38 PM UTC
Resolved
Sep 04, 2024, 03:50 PM UTC
Duration
23h 12m
Detected by Pingoru
Sep 03, 2024, 04:38 PM UTC

Affected components

Reporting

Update timeline

  1. identified Sep 03, 2024, 04:38 PM UTC

    We are aware of an issue that tiles may not load any data when viewing reports. We are actively working with the proper teams to troubleshoot and resolve this issue.

  2. identified Sep 03, 2024, 08:14 PM UTC

    While we continue to work on resolving this issue, we have found that using the 'Clear cache and refresh' button within any given report reliably clears up the symptoms.

  3. monitoring Sep 04, 2024, 02:23 PM UTC

    The issue has been resolved. We will be monitoring this for a time before marking this incident as resolved. Thank you for your patience while we worked through this.

  4. resolved Sep 04, 2024, 03:50 PM UTC

    The issue stands resolved and all tiles in reports should load as expected. In case of any further issues, please raise a ticket with support via the Help Center.