Observe.AI incident

[Calls Tab and Reporting] Degraded Performance

Minor Resolved View vendor source →

Observe.AI experienced a minor incident on September 20, 2024 affecting Calls Tab and Reporting, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2024, 01:35 PM UTC
Resolved
Sep 20, 2024, 04:50 PM UTC
Duration
3h 14m
Detected by Pingoru
Sep 20, 2024, 01:35 PM UTC

Affected components

Calls TabReporting

Update timeline

  1. investigating Sep 20, 2024, 01:35 PM UTC

    We have identified an issue causing calls to be not displayed on the dashboard when selecting the Time Range filters in the EU Cluster. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.

  2. investigating Sep 20, 2024, 02:13 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 20, 2024, 02:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 20, 2024, 04:50 PM UTC

    The issue has been fully resolved and no further issues have been seen. In case of any further issues, please raise a ticket with support via the Help Center.