Observe.AI incident

RealTime Call Missing and Strikethrough Delays

Notice Resolved View vendor source →

Observe.AI experienced a notice incident on October 18, 2024 affecting Conversation Intelligence, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 03:25 PM UTC
Resolved
Oct 18, 2024, 07:19 PM UTC
Duration
3h 54m
Detected by Pingoru
Oct 18, 2024, 03:25 PM UTC

Affected components

Conversation Intelligence

Update timeline

  1. investigating Oct 18, 2024, 03:25 PM UTC

    We are aware of an issue affecting RealTime where some calls may be randomly missing, alongside delays with the strikethrough. Our team is investigating the root cause of the issue and working diligently to implement a fix. Other services are running as expected, and we are monitoring the situation closely to minimize disruption. We sincerely apologize for the inconvenience and will provide further updates as soon as we have more information. Thank you for your patience as we work to resolve this. Observe.Ai Support

  2. monitoring Oct 18, 2024, 04:20 PM UTC

    A fix has been implemented and we are seeing our systems performance are back to normal levels. We will continue monitoring the performance to ensure stability before considering this as resolved.

  3. resolved Oct 18, 2024, 07:19 PM UTC

    All Observe.AI services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support