Observe.AI experienced a major incident on March 5, 2025 affecting Instance Wide, lasting 6h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2025, 04:26 PM UTC
Hello all, We are currently aware of and actively investigating issues related to accessing various portions of the Observe.AI dashboard, and data seen on those pages may not be up-to-date. We can assure you that your data is reaching us and will be processed as part of the resolution to these issues. We will keep you posted with more updates. Regards Observe.AI Technical Support Team
- monitoring Mar 05, 2025, 05:03 PM UTC
A fix has been implemented and dashboards and their data should load once more. The team will continue to monitor the system health. In case you are still seeing issues, please reach out to Observe.AI support via the help center https://help.observe.ai/hc/en-us
- resolved Mar 05, 2025, 10:45 PM UTC
The health of the Observe.AI dashboard has continued to stay healthy so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support Team