AQA Data Visibility Issue – Ongoing Investigation & Next Steps

Update timeline

1. investigating May 01, 2025, 09:12 PM UTC

   Dear Client, As of May 1st, 2025, 01:00 GMT, AQA data is not appearing under the Reporting and Evaluation tabs, nor is it being delivered via Snowflake Share or Data Out APIs. Current Status: AQA processing is functioning correctly for all interactions and individual interactions—scores are visible on each interaction's detail page. However, the consolidated AQA data is currently not rendering on aggregate views such as Evaluations and Reporting. Additionally, any recent data extracted through Snowflake Share or Data Out APIs may display null values or missing records for AQA scores. Next Steps: Our escalation team is actively investigating this issue and is treating it as a priority. We are targeting a resolution by May 3rd, 2025. Once resolved: Historical data will be fully restored and visible in the application. Data extraction jobs will be re-run to ensure completeness in your Snowflake and API-based reporting environments. We sincerely apologize for the disruption and appreciate your patience. We will continue to keep you updated on our progress.

2. monitoring May 02, 2025, 05:34 PM UTC

   The issue has been resolved. We are currently monitoring the situation and will provide further updates.

3. resolved May 02, 2025, 10:13 PM UTC

   This issue has been resolved.