Nuvemshop incident

Nuvem Pago - Dessincronização de Saldos

Major Resolved View vendor source →
Started
Apr 15, 2026, 02:14 PM UTC
Resolved
Apr 16, 2026, 12:20 AM UTC
Duration
10h 6m
Detected by Pingoru
Apr 15, 2026, 02:14 PM UTC

Affected components

Processamento de CartãoSaque

Update timeline

  1. identified Apr 15, 2026, 02:14 PM UTC

    Identificamos um problema na sincronização dos saldos de Nuvem Pago. O time técnico já está trabalhando na resolução

  2. monitoring Apr 15, 2026, 07:34 PM UTC

    Terminamos a sincronização de saldos às 14:19. Desde então, estamos tratando casos pontuais que vêm surgido. Seguimos atentos e trabalhando sobre o problema

  3. resolved Apr 16, 2026, 12:20 AM UTC

    Todos os saldos foram sincronizados corretamente.

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