NUACOM incident
Fanvil phones showing "TR069 connect server failed" message
Resolved after 4 hours 20 minutes, affecting Cloud PBX, on October 22, 2026.
This incident is resolved. Fanvil has confirmed that the downtime on their device-management service has ended and all of their services are back up and running. Fanvil phones should no longer show the "TR069 connect server failed" message. Calls were not affected at any point; the message appeared on the phone's screen only. If you still see the message on a handset, please restart the phone and contact our support team if it persists.
Affected components
Update timeline
- investigating Oct 22, 2026, 08:09 AM UTC
We are receiving reports from customers that their Fanvil phones are displaying the message "TR069 connect server failed". Please don't worry about it: this does not affect the phone system or your service. It only results in a message on the phone's screen. We are investigating and will update you as soon as possible. Thank you for your patience.
- monitoring Oct 22, 2026, 09:56 AM UTC
Fanvil phones are no longer displaying the "TR069 connect server failed" message. Calls were not affected at any point; the message appeared on the phone's screen only. We are still investigating what caused it and will post a final update once we have confirmed the cause.
- resolved Oct 22, 2026, 12:30 PM UTC
This incident is resolved. Fanvil has confirmed that the downtime on their device-management service has ended and all of their services are back up and running. Fanvil phones should no longer show the "TR069 connect server failed" message. Calls were not affected at any point; the message appeared on the phone's screen only. If you still see the message on a handset, please restart the phone and contact our support team if it persists.
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