Resolved after 1 day, affecting Nomic API and Platform Web Service and 1 more, on August 5, 2026.
The backlog of unprocessed indexing jobs has cleared for the two affected customers.
Affected components
Nomic APIPlatform Web ServiceNomic APIPlatform Web ServicePlatform Web ServiceNomic APIPlatform Web ServiceNomic API
Update timeline
- investigating Aug 05, 2026, 03:18 PM UTC
We are investigating delays in document indexing that leave some documents stuck in a processing state. Assistant sessions with affected documents should be able to proceed without interruption.
- resolved Aug 06, 2026, 03:49 PM UTC
The backlog of unprocessed indexing jobs has cleared for the two affected customers.
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