Nintex incident

DocGen for Salesforce Integration Authentication Failure

Minor Resolved View vendor source →

Nintex experienced a minor incident on July 30, 2026 affecting Nintex DocGen for Salesforce and Nintex K2 Trust (Australia) and 1 more component, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 12:11 AM UTC
Resolved
Aug 01, 2026, 02:17 AM UTC
Duration
2d 2h
Detected by Pingoru
Jul 30, 2026, 12:11 AM UTC

Affected components

Nintex DocGen for SalesforceNintex K2 Trust (Australia)Nintex K2 Trust (Europe)Nintex K2 Trust (United States)

Update timeline

  1. identified Jul 30, 2026, 12:11 AM UTC

    Engineers have identified the source of an issue related to admin authorization flow and are actively developing a solution. Customers are advised to avoid changing the integration user configuration, reauthorizing, or upgrading package version at this time.

  2. identified Jul 30, 2026, 02:26 AM UTC

    Engineers have identified a workaround and mitigated the issue for customers who have reported authorization issues to our support teams while we continue to investigate. If you have issues authorizing, please contact support at Nintex and provide the affected organization ID.

  3. monitoring Jul 31, 2026, 04:18 AM UTC

    The engineering team has released a hotfix to all regions and will continue to monitor the situation. Please contact Nintex support if you encounter any issues.