SharePoint list items not triggering NAC workflow instances

Update timeline

1. investigating Oct 13, 2026, 04:15 AM UTC

   We are currently experiencing an issue that may impact customers using SharePoint start events. Our engineering team is working to identify the root cause and implement a solution. Customers may intermittently experience SharePoint list item changes failing to trigger NAC workflow instances. We will issue an update as more information becomes available.

2. identified Oct 13, 2026, 06:57 AM UTC

   We have identified an issue that may cause customers to experience issues triggering workflows from SharePoint. This is impacting the following functionality: - SharePoint-triggered workflows — changes to SharePoint list items are intermittently failing to start NAC workflow instances, so affected workflows may not run or may be delayed. The engineering team is working to address this issue as quickly as possible and will issue an update as more information is available.

3. monitoring Oct 13, 2026, 01:33 PM UTC

   The engineering team has applied changes to address an intermittent issue where workflow instances were not triggered following SharePoint list item changes. Our monitoring and telemetry indicate that the service has recovered. We will continue monitoring to ensure workflow triggering from SharePoint list item changes is operating as expected.