Nintex incident

DocGen for Salesforce failures due to Salesforce's API outage

Major Resolved View vendor source →

Nintex experienced a major incident on September 16, 2026 affecting Nintex DocGen for Salesforce and Nintex K2 Trust (Australia) and 1 more component, lasting 9h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 10:44 AM UTC
Resolved
Sep 16, 2026, 08:22 PM UTC
Duration
9h 38m
Detected by Pingoru
Sep 16, 2026, 10:44 AM UTC

Affected components

Nintex DocGen for SalesforceNintex K2 Trust (Australia)Nintex K2 Trust (Europe)Nintex K2 Trust (United States)

Update timeline

  1. investigating Sep 16, 2026, 10:44 AM UTC

    Salesforce services are experiencing a disruption, which is causing document generation requests to fail. Our engineers are actively monitoring the Salesforce incident and tracking updates here: https://status.salesforce.com/incidents/20004433

  2. identified Sep 16, 2026, 10:59 AM UTC

    Our investigation indicates that document generation failures are being caused by timeout errors returned from Salesforce due to an ongoing Salesforce API outage. We are tracking the Salesforce incident here: https://status.salesforce.com/incidents/20004433