NFON AG incident

Password Reset Temporarily Unavailable

Ongoing since 08:54 AM UTC, affecting Business Telephony and Administration.

investigating Aug 21, 2026, 08:54 AM UTC

As a precautionary security measure, we have temporarily disabled the password reset functionality for Cloudya Login / NFON User Management due to a vulnerability in a third-party software component used in our authentication infrastructure. There is no indication of exploitation or unauthorized access. This is a purely precautionary measure to protect our users. We are actively working on the issue and will restore the functionality as soon as it is safe to do so.

Started
Aug 21, 2026, 08:54 AM UTC
Resolved
Ongoing
Duration
● 78d 18h
Detected by Pingoru
Aug 21, 2026, 08:54 AM UTC

Affected components

Business TelephonyAdministration

Update timeline

  1. investigating Aug 21, 2026, 08:54 AM UTC

    As a precautionary security measure, we have temporarily disabled the password reset functionality for Cloudya Login / NFON User Management due to a vulnerability in a third-party software component used in our authentication infrastructure. There is no indication of exploitation or unauthorized access. This is a purely precautionary measure to protect our users. We are actively working on the issue and will restore the functionality as soon as it is safe to do so.

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