Nextiva experienced a minor incident on January 29, 2026 affecting Nextiva Contact Center, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 03:48 PM UTC
A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.
- identified Jan 29, 2026, 04:04 PM UTC
This issue has been identified, and teams are working on implementing a fix.
- identified Jan 29, 2026, 04:53 PM UTC
We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.
- identified Jan 29, 2026, 05:34 PM UTC
Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.
- identified Jan 29, 2026, 06:14 PM UTC
We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.
- monitoring Jan 29, 2026, 06:26 PM UTC
A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.
- resolved Jan 29, 2026, 07:03 PM UTC
This incident has been resolved.