Nextiva experienced a major incident on January 30, 2026 affecting Nextiva Contact Center, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Nextiva Contact Center
Update timeline
- identified Jan 30, 2026, 05:56 PM UTC
A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.
- monitoring Jan 30, 2026, 06:23 PM UTC
A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.
- resolved Jan 30, 2026, 06:37 PM UTC
After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.