Nextiva experienced a critical incident on July 1, 2026 affecting Nextiva Contact Center, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Nextiva Contact Center
Update timeline
- investigating Jul 01, 2026, 12:44 PM UTC
Nextiva Contact Center users are experiencing issues logging in through Salesforce CTI, resetting passwords, and loading dashboards within their account. Engineers are engaged and investigating the issue.
- resolved Jul 01, 2026, 01:10 PM UTC
A fix has been implemented, and users should no longer experience issues loading dashboards, resetting passwords, or logging in via Salesforce CTI. If you continue to experience issues, please clear your browser cache and cookies before trying again. The incident is resolved at this time.