Nexi/Nets Payment Services Outage History

Nexi/Nets Payment Services is up right now

Nexi/Nets Payment Services had 9 outages in the last 2 years totaling 67h 28m of downtime — averaging 0.4 incidents per month.

There were 9 Nexi/Nets Payment Services outages since July 19, 2025 totaling 67h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://npaystatus.nexigroup.com

Notice May 19, 2026

Finland acquiring connection

Detected by Pingoru
May 19, 2026, 02:26 PM UTC
Resolved
May 20, 2026, 07:39 AM UTC
Duration
17h 13m
Timeline · 4 updates
  1. investigating May 19, 2026, 02:26 PM UTC

    We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.

  2. investigating May 19, 2026, 02:56 PM UTC

    Acquiring side issue affecting multiple PSPs.

  3. monitoring May 19, 2026, 04:01 PM UTC

    working since 18:50 EET

  4. resolved May 20, 2026, 07:39 AM UTC

    No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.

Read the full incident report →

Notice April 29, 2026

Finland authorization issue

Detected by Pingoru
Apr 29, 2026, 09:30 AM UTC
Resolved
Apr 29, 2026, 03:39 PM UTC
Duration
6h 9m
Affected: Nets Finland
Timeline · 3 updates
  1. investigating Apr 29, 2026, 09:30 AM UTC

    12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä

  2. monitoring Apr 29, 2026, 10:42 AM UTC

    There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.

  3. resolved Apr 29, 2026, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 21, 2026

Cellular connection issues

Detected by Pingoru
Apr 21, 2026, 09:57 AM UTC
Resolved
Apr 22, 2026, 05:23 AM UTC
Duration
19h 25m
Affected: Telenor
Timeline · 3 updates
  1. investigating Apr 21, 2026, 09:57 AM UTC

    We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.

  2. identified Apr 21, 2026, 01:44 PM UTC

    Cellular network provider has confirmed that there was a roaming issue in Finland that should have been fixed today at approximately 15:20. If you are still experiencing issues with your cellular connection we recommend you to reboot you payment terminal.

  3. resolved Apr 22, 2026, 05:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 30, 2026

Elevated authorization failures

Detected by Pingoru
Mar 30, 2026, 12:00 PM UTC
Resolved
Mar 30, 2026, 02:08 PM UTC
Duration
2h 8m
Affected: Nets Denmark
Timeline · 4 updates
  1. investigating Mar 30, 2026, 12:00 PM UTC

    We are seeing elevated authorization failures for Nets Denmark acquiring

  2. investigating Mar 30, 2026, 12:08 PM UTC

    Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation

  3. monitoring Mar 30, 2026, 12:17 PM UTC

    Upstream provider has applied a fix and authorizations are succeeding again

  4. resolved Mar 30, 2026, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 4, 2026

Mobile network connectivity issues with payment terminals

Detected by Pingoru
Feb 04, 2026, 10:19 AM UTC
Resolved
Feb 04, 2026, 03:29 PM UTC
Duration
5h 10m
Affected: Telenor
Timeline · 6 updates
  1. investigating Feb 04, 2026, 10:19 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 04, 2026, 10:44 AM UTC

    Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.

  3. investigating Feb 04, 2026, 11:48 AM UTC

    The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.

  4. investigating Feb 04, 2026, 12:11 PM UTC

    Connections are reported operational

  5. monitoring Feb 04, 2026, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 04, 2026, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 19, 2026

Elevated error rates for authorizations

Detected by Pingoru
Jan 19, 2026, 07:48 PM UTC
Resolved
Jan 19, 2026, 11:51 PM UTC
Duration
4h 2m
Affected: Nets Finland
Timeline · 4 updates
  1. investigating Jan 19, 2026, 07:48 PM UTC

    We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring

  2. investigating Jan 19, 2026, 08:07 PM UTC

    Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information

  3. monitoring Jan 19, 2026, 09:48 PM UTC

    Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations

  4. resolved Jan 19, 2026, 11:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 5, 2026

Nets Finland Mastercard transaction failures

Detected by Pingoru
Jan 05, 2026, 08:21 AM UTC
Resolved
Jan 05, 2026, 09:14 PM UTC
Duration
12h 53m
Affected: Nets Finland
Timeline · 4 updates
  1. investigating Jan 05, 2026, 08:21 AM UTC

    We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.

  2. identified Jan 05, 2026, 08:48 AM UTC

    The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side. We are sorry for the trouble caused by this!

  3. monitoring Jan 05, 2026, 12:46 PM UTC

    The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.

  4. resolved Jan 05, 2026, 09:14 PM UTC

    No further problems noticed in monitoring, closing incident.

Read the full incident report →

Minor November 10, 2025

Authorization failures

Detected by Pingoru
Nov 10, 2025, 12:20 PM UTC
Resolved
Nov 10, 2025, 12:46 PM UTC
Duration
26m
Affected: Payment Backend
Timeline · 3 updates
  1. investigating Nov 10, 2025, 12:20 PM UTC

    We are seeing elevated error rates in authorizations. These look to be caused by upstream issues. We are investigating further.

  2. monitoring Nov 10, 2025, 12:27 PM UTC

    The errors seem to be related to an ongoing incident at Nordea.

  3. resolved Nov 10, 2025, 12:46 PM UTC

    We are no longer seeing elevated error rates since 14:20.

Read the full incident report →