Nexi/Nets Payment Services incident

Operating systems update

Resolved after 1 hour 30 minutes, on January 27, 2016.

completed Jan 27, 2016, 05:08 PM UTC

Maintenance done. 14 failed transactions out of a few thousand observed during VPN failover. A solution for zero failed transactions during updates is being planned.

Started
Jan 27, 2016, 03:38 PM UTC
Resolved
Jan 27, 2016, 05:08 PM UTC
Duration
1h 30m
Detected by Pingoru
Jan 27, 2016, 03:38 PM UTC

Update timeline

  1. scheduled Jan 27, 2016, 03:38 PM UTC

    Slight payment service disruption possible. Poplaview and Terminal Management will have short downtime.

  2. in progress Jan 27, 2016, 03:50 PM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. monitoring Jan 27, 2016, 04:55 PM UTC

    Verification is currently underway for the maintenance items.

  4. completed Jan 27, 2016, 05:08 PM UTC

    Maintenance done. 14 failed transactions out of a few thousand observed during VPN failover. A solution for zero failed transactions during updates is being planned.

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