Nexi/Nets Payment Services incident
High rate of debit authorization failures
Resolved after 1 hour 50 minutes, affecting Payment Backend and Nets Finland and 1 more, on February 16, 2024.
All authorizations are working as expected. Between 12:13-13:12 EET (Finnish time), authorizations were failing for Nordea cards. The problem was external.
Affected components
Update timeline
- investigating Feb 16, 2024, 10:55 AM UTC
We are seeing a high rate of failed debit authorizations since 12:12 EET. Possibly a problem with some card issuer or acquirer. We are investigating.
- investigating Feb 16, 2024, 10:57 AM UTC
Amex is not affected.
- monitoring Feb 16, 2024, 11:18 AM UTC
Error counts have come back down. Monitoring the situation closely. This problem was external.
- resolved Feb 16, 2024, 12:46 PM UTC
All authorizations are working as expected. Between 12:13-13:12 EET (Finnish time), authorizations were failing for Nordea cards. The problem was external.
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