Nexi/Nets Payment Services incident
Payment authorization success rate lower than normal
Resolved after 16 hours 40 minutes, affecting Nets Finland, on August 10, 2024.
Yesterday, Saturday from 19:15 to 21:25 Finlamd time we saw more failures of payment authirization than usual. During this window, Nordea had a planned service outage that they had initially communicated to be from 19 to 01 Finland time but which they completed faster than planned. Nordea had communicated this outage to affect some of their debit cards.
Affected components
Update timeline
- investigating Aug 10, 2024, 04:58 PM UTC
Nordea has a planned service outage today from 19 to 01 Finland for some of their debit cards. This is visible in our metrics so we are monitoring the situation to ensure there won't be other problems during this period.
- investigating Aug 10, 2024, 05:00 PM UTC
Related information from Nordea https://www.nordea.fi/henkiloasiakkaat/tuki/hairiotiedotteet.html
- resolved Aug 11, 2024, 09:38 AM UTC
Yesterday, Saturday from 19:15 to 21:25 Finlamd time we saw more failures of payment authirization than usual. During this window, Nordea had a planned service outage that they had initially communicated to be from 19 to 01 Finland time but which they completed faster than planned. Nordea had communicated this outage to affect some of their debit cards.
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