Nexi/Nets Payment Services incident

Evry authorizations timeout

Resolved after 1 hour 19 minutes, affecting Payment Backend, on August 27, 2024.

monitoring Aug 27, 2024, 12:44 PM UTC

There were connection problems from our side to Evry systems that have resolved without action on our part. We're monitoring for any further problems but haven't seen any since 15:13 EEST.

Started
Aug 27, 2024, 12:25 PM UTC
Resolved
Aug 27, 2024, 01:44 PM UTC
Duration
1h 19m
Detected by Pingoru
Aug 27, 2024, 12:25 PM UTC

Affected components

Payment Backend

Update timeline

  1. investigating Aug 27, 2024, 12:25 PM UTC

    We noticed some connection problems for payment authorizations that are routed via Evry. There are currently no more connection problems. Affected time period was 15:07 to 15:13 EEST (Finnish time). We're looking into what caused this.

  2. monitoring Aug 27, 2024, 12:44 PM UTC

    There were connection problems from our side to Evry systems that have resolved without action on our part. We're monitoring for any further problems but haven't seen any since 15:13 EEST.

  3. resolved Aug 27, 2024, 01:44 PM UTC

    This incident has been resolved.

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