Nexi/Nets Payment Services incident
Elavon acquiring connection connectivity issues
Resolved after 3 hours 48 minutes, on October 24, 2024.
Our Elavon acquiring connection continues to be stable, no further issues have been observed. Elavon confirmed there was a brief technical problem on their end.
Update timeline
- investigating Oct 24, 2024, 11:16 AM UTC
We are seeing short (1-2 minutes) interruptions on the Elavon acquiring connection. We are investigating the cause.
- investigating Oct 24, 2024, 01:39 PM UTC
We saw three short interruptions, and since then the connection has been stable for the past two hours. We are following up on the cause.
- monitoring Oct 24, 2024, 01:40 PM UTC
We saw three short interruptions, and since then the connection has been stable for the past two hours. We are following up on the cause.
- resolved Oct 24, 2024, 03:05 PM UTC
Our Elavon acquiring connection continues to be stable, no further issues have been observed. Elavon confirmed there was a brief technical problem on their end.
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