Nexi/Nets Payment Services incident

Authorization failures

Resolved after 2 hours 31 minutes, affecting Nets Denmark, on July 19, 2025.

monitoring Jul 19, 2025, 08:09 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 19, 2025, 05:52 PM UTC
Resolved
Jul 19, 2025, 08:23 PM UTC
Duration
2h 31m
Detected by Pingoru
Jul 19, 2025, 05:52 PM UTC

Affected components

Nets Denmark

Update timeline

  1. investigating Jul 19, 2025, 05:52 PM UTC

    We are currently investigating authorization processing issues at Nets Denmark acquirer side. The authorization processing issue have started approximately 20:10 EEST.

  2. monitoring Jul 19, 2025, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 19, 2025, 08:23 PM UTC

    This incident has been resolved. The issue ended around 23:04 EEST.

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