NexHealth incident

Errors across the platform

Major

Resolved after 1 hour 33 minutes, affecting Synchronizer (Athenahealth) and Patient Communications (Email) and 1 more, on July 10, 2026.

monitoring Jul 10, 2026, 05:59 PM UTC

Rollout of the workaround has been completed and the system has recovered. We are continuing to monitor

Started: Jul 10, 2026, 04:45 PM UTC
Resolved: Jul 10, 2026, 06:18 PM UTC
Duration: 1h 33m
Detected by Pingoru: Jul 10, 2026, 04:45 PM UTC

Affected components

Synchronizer (Athenahealth)Patient Communications (Email)Patient Experience WebsitePatient Communications (SMS / Text Messaging)Developer Portal WebsiteSynchronizer (Cloud9)Synchronizer (Curve Dental)AuthenticationSynchronizer (Denticon)Enterprise Analytics Data

Update timeline

identified Jul 10, 2026, 04:45 PM UTC

We are experiencing an outage from a 3rd party provider that is affecting our platform. We are currently investigating this incident and looking for workarounds.
identified Jul 10, 2026, 05:46 PM UTC

We are rolling out a workaround to bypass the 3rd party service and will begin monitoring
monitoring Jul 10, 2026, 05:59 PM UTC

Rollout of the workaround has been completed and the system has recovered. We are continuing to monitor
resolved Jul 10, 2026, 06:18 PM UTC

This incident has been resolved.

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