NetSuite experienced a minor incident on July 15, 2026 affecting US Phoenix 1 and US Phoenix 2 and 1 more component, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 10:39 PM UTC
We're investigating an issue affecting the NetSuite Partners/SuiteTalk in US Phoenix. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
- investigating Jul 15, 2026, 10:51 PM UTC
We're investigating an issue affecting NetSuite SuiteTalk in US Phoenix. Customer Impact: Customers may experience a degradation of service when using NetSuite Partners/SuiteTalk.
- identified Jul 15, 2026, 11:30 PM UTC
We have identified the issue affecting NetSuite SuiteTalk in US Phoenix. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
- identified Jul 16, 2026, 12:11 AM UTC
We are working to restore impacted services affecting NetSuite SuiteTalk in US Phoenix. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
- monitoring Jul 16, 2026, 01:05 AM UTC
We are continuing to apply a fix to alleviate the issue affecting NetSuite SuiteTalk in US Phoenix. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
- monitoring Jul 16, 2026, 01:13 AM UTC
We are applying a fix to alleviate the issue affecting NetSuite SuiteTalk in US Phoenix. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
- monitoring Jul 16, 2026, 01:26 AM UTC
We are applying a fix to alleviate the issue affecting NetSuite SuiteTalk in Multiple Regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
- monitoring Jul 16, 2026, 01:33 AM UTC
We are applying a fix to alleviate the issue affecting NetSuite SuiteTalk in US Phoenix. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
- resolved Jul 16, 2026, 02:09 AM UTC
We have resolved the issue affecting NetSuite SuiteTalk in US Phoenix. Customer Impact: Customers may have experienced a degradation of service when using NetSuite SuiteTalk. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-07-15T22:33:14.242000+00:00 End Time: 2026-07-16T02:03:12.305000+00:00