NetSuite experienced a major incident on May 22, 2026 affecting UK Newport, lasting 15h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 22, 2026, 02:46 PM UTC
We have identified the issue affecting NetSuite Application UI in UK Newport. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
- identified May 22, 2026, 03:28 PM UTC
We have identified the issue affecting NetSuite Application UI in UK Newport and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
- identified May 22, 2026, 08:58 PM UTC
We have identified the issue affecting NetSuite Application UI in UK Newport and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
- identified May 22, 2026, 10:39 PM UTC
We have identified the issue affecting NetSuite Application UI in UK Newport and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
- monitoring May 23, 2026, 02:56 AM UTC
We are applying a fix to mitigate the issue affecting NetSuite Application UI in UK Newport. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
- resolved May 23, 2026, 05:54 AM UTC
We have resolved the issue affecting NetSuite Application UI in UK Newport. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-22T14:45:09.353000+00:00 End Time: 2026-05-23T05:52:18.687000+00:00