NetSuite incident

NetSuite SuiteAnswers | All Regions

Critical Resolved View vendor source →

NetSuite experienced a critical incident on May 15, 2026 affecting US Ashburn 1 and US Ashburn 2 and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 07:24 AM UTC
Resolved
May 15, 2026, 07:38 AM UTC
Duration
13m
Detected by Pingoru
May 15, 2026, 07:24 AM UTC

Affected components

US Ashburn 1US Ashburn 2US Ashburn 3US Ashburn 4US Ashburn 5US Phoenix 1US Phoenix 2US Phoenix 3US Phoenix 4US Phoenix 5US San Jose 1US San Jose 2EU Amsterdam 1EU Frankfurt 1UK LondonUK NewportAP MelbourneAP SydneyAP TokyoAP OsakaUS Ashburn 6US Phoenix 6US Ashburn 7US Phoenix 7CA MontrealCA TorontoUS Ashburn 8US Phoenix 8EU Frankfurt 2EU Amsterdam 2US Chicago 1AP HyderabadAP MumbaiSA Sao PauloSA VinhedoUS Chicago 2US Chicago 3US Chicago 4

Update timeline

  1. investigating May 15, 2026, 07:24 AM UTC

    We have identified an issue affecting SuiteAnswers impacting users in all regions. Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center. We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.

  2. identified May 15, 2026, 07:30 AM UTC

    We have identified an issue affecting SuiteAnswers impacting users in all regions. Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center. We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.

  3. monitoring May 15, 2026, 07:32 AM UTC

    We have identified an issue affecting SuiteAnswers impacting users in all regions. Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center. We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.

  4. resolved May 15, 2026, 07:38 AM UTC

    We have resolved the issue affecting SuiteAnswers impacting users in all regions. Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-15T07:20:57.145000+00:00 End Time: 2026-05-15T07:32:19.714000+00:00