Netskope incident

Service Impact to YYZ1 Data Center.

Minor Resolved View vendor source →

Netskope experienced a minor incident on May 20, 2025 affecting YYZ1 — Toronto, Canada, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 01:00 PM UTC
Resolved
May 20, 2025, 02:30 PM UTC
Duration
1h 30m
Detected by Pingoru
May 20, 2025, 01:00 PM UTC

Affected components

YYZ1 — Toronto, Canada

Update timeline

  1. investigating May 20, 2025, 01:00 PM UTC

    We are currently investigating this issue.

  2. resolved May 20, 2025, 01:00 PM UTC

    We are investigating a service impacting incident at the YYZ1 datacenter(s) for the following service(s) Secure Web Gateway. Customers steering traffic to YYZ1 and utilizing Netskope's DEIP (dedicated egress IP) service are impacted.

  3. resolved May 20, 2025, 02:30 PM UTC

    The incident has been resolved