Netskope experienced a major incident on May 4, 2026 affecting AM2 — Amsterdam, Netherlands, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
AM2 — Amsterdam, Netherlands
Update timeline
- investigating May 04, 2026, 12:47 PM UTC
We are currently investigating this issue.
- resolved May 04, 2026, 12:47 PM UTC
We are investigating a service impacting incident at the AM2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved May 04, 2026, 01:59 PM UTC
Netskope has identified the root cause and implemented mitigation measures. We continue to monitor the situation.
- monitoring May 04, 2026, 02:02 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved May 04, 2026, 02:31 PM UTC
The incident has been resolved