Netskope incident

Service Impact to FRA2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on May 22, 2025 affecting FRA2 — Frankfurt, Germany, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2025, 09:39 AM UTC
Resolved
May 22, 2025, 02:00 PM UTC
Duration
4h 21m
Detected by Pingoru
May 22, 2025, 09:39 AM UTC

Affected components

FRA2 — Frankfurt, Germany

Update timeline

  1. investigating May 22, 2025, 09:39 AM UTC

    We are currently investigating this issue.

  2. resolved May 22, 2025, 09:39 AM UTC

    We are investigating a service impacting incident at the FRA2 datacenter(s) for the following service(s) Event Logging, Management Console WebUI. Full details can be found on the support portal.

  3. resolved May 22, 2025, 12:48 PM UTC

    Netskope has identified the issue and working on the mitigation strategy.

  4. monitoring May 22, 2025, 01:25 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  5. resolved May 22, 2025, 02:00 PM UTC

    The incident has been resolved