Netskope incident

Service Impact to SJC1, SJC2 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on May 23, 2025 affecting SJC1 — San Jose, United States and SJC2 — San Jose, United States, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
May 23, 2025, 03:35 AM UTC
Resolved
May 23, 2025, 06:35 AM UTC
Duration
3h
Detected by Pingoru
May 23, 2025, 03:35 AM UTC

Affected components

SJC1 — San Jose, United StatesSJC2 — San Jose, United States

Update timeline

  1. investigating May 23, 2025, 03:35 AM UTC

    We are currently investigating this issue.

  2. resolved May 23, 2025, 03:35 AM UTC

    We are investigating a service impacting incident at the SJC1, SJC2 datacenter(s) for the following service(s) Incident Management System. Full details can be found on the support portal.

  3. resolved May 23, 2025, 06:35 AM UTC

    The incident has been resolved