Netskope incident

Service Impact to NRT3 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on May 28, 2025 affecting NRT3 — Tokyo, Japan, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 07:20 AM UTC
Resolved
May 28, 2025, 01:10 PM UTC
Duration
5h 50m
Detected by Pingoru
May 28, 2025, 07:20 AM UTC

Affected components

NRT3 — Tokyo, Japan

Update timeline

  1. investigating May 28, 2025, 07:20 AM UTC

    We are currently investigating this issue.

  2. resolved May 28, 2025, 07:20 AM UTC

    We are investigating a service impacting incident at the NRT3 datacenter(s) for the following service(s) Cloud Firewall. Full details can be found on the support portal.

  3. resolved May 28, 2025, 08:06 AM UTC

    Netskope has performed configuration changes to ensure all new CFW connections for GSLB enabled tenants will be routed to alternate POPs in the NewEdge traffic management.

  4. monitoring May 28, 2025, 08:36 AM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  5. resolved May 28, 2025, 01:10 PM UTC

    The incident has been resolved