Netskope experienced a critical incident on May 29, 2025 affecting LON2 — London, United Kingdom, lasting 12h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2025, 02:51 PM UTC
We are currently investigating this issue.
- resolved May 29, 2025, 02:51 PM UTC
We are investigating a service impacting incident at the LON2 datacenter(s) for the following service(s) Secure Web Gateway, Threat Protection. Full details can be found on the support portal.
- resolved May 29, 2025, 04:56 PM UTC
Netskope's infrastructure and network teams are engaged and diligently working to identify the root cause of the issue.
- resolved May 29, 2025, 06:06 PM UTC
Netskope has identified the root cause. The engineering team is currently evaluating the optimal solution to resolve this issue.
- resolved May 29, 2025, 08:41 PM UTC
Netskope engineering is working on the final mitigation strategy that involves an enhanced configuration of the network infrastructure in front of the TSS service in LON2
- resolved May 29, 2025, 09:39 PM UTC
Netskope team continues to work in the implementation and testing of the enhanced configuration of the network infrastructure in front of TSS service in LON2.
- resolved May 29, 2025, 10:39 PM UTC
Netskope continues to work on deploying and validating the mitigation strategy. It is expected to take an estimated 2 to 3 hours at this time to complete the work.
- resolved May 29, 2025, 11:40 PM UTC
The implementation of the mitigation strategy is progressing well. The activity is ongoing with an estimated completion time of 2 hours.
- resolved May 30, 2025, 01:02 AM UTC
Netskope has completed the provisioning of the additional hardware and resources required for the mitigation strategy. Configuration work is now commencing at this time. Estimated time for completion has been updated to 3 hours.
- resolved May 30, 2025, 02:02 AM UTC
Netskope is continuing through the service configuration process at this time. There is no update to the estimated time to completion.
- resolved May 30, 2025, 02:46 AM UTC
Netskope has completed the remaining provisioning and configuration activities. At this time, validation tests are being carried out. Once all validations have been completed successfully, LON2 will be reintroduced back into NewEdge.
- resolved May 30, 2025, 03:16 AM UTC
Netskope has completed all validations and LON2 is reintroduced back into NewEdge.
- resolved May 30, 2025, 03:17 AM UTC
The incident has been resolved