Netskope experienced a critical incident on June 3, 2025 affecting IAD2 — Washington, United States, lasting 10h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2025, 12:57 PM UTC
We are currently investigating this issue.
- resolved Jun 03, 2025, 12:57 PM UTC
Netskope team has completed all the validations and we have brought back IAD2 into NewEdge. The issue has marked Resolved.
- resolved Jun 03, 2025, 12:59 PM UTC
IAD2 has been removed from the NewEdge network to redirect customers to alternative, nearby data centers while the investigation continues.
- resolved Jun 03, 2025, 01:56 PM UTC
Netskope has determined that a power related issue has caused the disruption and investigation continues with assistance from the vendor at the data center.
- resolved Jun 03, 2025, 02:59 PM UTC
Netskope continues to work with the data center vendor to restore power to all impacted infrastructure components.
- resolved Jun 03, 2025, 04:15 PM UTC
Netskope has confirmed power has been restored to all service and infrastructure components in the data center. Verification tests are being performed.
- resolved Jun 03, 2025, 06:50 PM UTC
Netskope is completing final validation checks. Once all checks are completed successfully, IAD2 will be reintroduced back into the NewEdge network
- monitoring Jun 03, 2025, 07:17 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jun 03, 2025, 11:35 PM UTC
The incident has been resolved