Netskope experienced a critical incident on June 5, 2025 affecting SJC2 — San Jose, United States, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
SJC2 — San Jose, United States
Update timeline
- investigating Jun 05, 2025, 08:27 PM UTC
We are currently investigating this issue.
- resolved Jun 05, 2025, 08:27 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Netskope Client. Full details can be found on the support portal.
- resolved Jun 05, 2025, 09:27 PM UTC
Monitoring and health telemetry indicates that the issue has started to recover. Netskope is continuing to monitor while a potential root cause investigation continues.
- monitoring Jun 05, 2025, 10:13 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jun 05, 2025, 10:14 PM UTC
The incident has been resolved