Netskope incident
Service Impact to multiple Data Centers in Europe region affecting NPA connectivity
Netskope experienced a critical incident on June 6, 2025 affecting AMS1 — Amsterdam, Netherlands and BRU1 — Brussels, Belgium and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2025, 10:07 AM UTC
We are currently investigating this issue.
- resolved Jun 06, 2025, 10:07 AM UTC
We are investigating a service impacting incident datacenter(s) in Europe region for NPA services.
- resolved Jun 06, 2025, 11:31 AM UTC
Netskope has identified a potential issue between the NPA gateway and the Stitcher proxy within multiple POPs. Our team is actively investigating the root cause and working to implement mitigation measures as quickly as possible.
- resolved Jun 06, 2025, 12:32 PM UTC
Netskope has verified that connectivity between POPs (Points of Presence) remains stable. The investigation is now focused on the initial entry point for NPA traffic, particularly the Stitcher Proxy component. All relevant teams are actively collaborating to identify the root cause and implement a timely resolution.
- resolved Jun 06, 2025, 01:35 PM UTC
Netskope teams continue working on a mitigation strategy.
- resolved Jun 06, 2025, 02:30 PM UTC
Netskope teams continue working on a mitigation strategy.
- resolved Jun 06, 2025, 03:37 PM UTC
Netskope is attempting to perform an additional mitigation strategy at this time.
- monitoring Jun 06, 2025, 04:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 06, 2025, 06:01 PM UTC
Root cause investigation continues at this time. There is no active impact.
- resolved Jun 06, 2025, 06:55 PM UTC
Root cause investigation continues.
- resolved Jun 06, 2025, 07:29 PM UTC
Netskope has identified the potential root cause and is working on a resolution strategy
- monitoring Jun 06, 2025, 07:47 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jun 06, 2025, 08:07 PM UTC
Netskope will be performing a change within the BRU1 and PAR1 datacenters to address the root cause identified. The stitcher gateway services are expected to remain out of NewEdge for roughly 24 hours.
- resolved Jun 06, 2025, 10:18 PM UTC
Netskope has scheduled emergency maintenance for BRU1 and PAR1 beginning at 22:30 UTC. The maintenance is scheduled for a 24 hour window
- resolved Jun 07, 2025, 01:34 AM UTC
The change has been completed and Netskope is in the process of reintroducing BRU1 and PAR1 back into the NewEdge network.
- resolved Jun 07, 2025, 05:45 PM UTC
The incident has been resolved