Netskope incident

Service Impact to BOM1, BOM2, CCU1, DEL1, DEL2, HYD1, MAA1, MAA2 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on June 13, 2025 affecting BOM1 — Mumbai, India and BOM2 — Mumbai, India and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2025, 10:32 AM UTC
Resolved
Jun 13, 2025, 12:15 PM UTC
Duration
1h 43m
Detected by Pingoru
Jun 13, 2025, 10:32 AM UTC

Affected components

BOM1 — Mumbai, IndiaBOM2 — Mumbai, IndiaCCU1 — Kolkata, IndiaDEL1 — Delhi, IndiaDEL2 — Delhi, IndiaHYD1 — Hyderabad, IndiaMAA1 — Chennai, IndiaMAA2 — Chennai, India

Update timeline

  1. investigating Jun 13, 2025, 10:32 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 13, 2025, 10:32 AM UTC

    We are investigating a service impacting incident at the BOM1, BOM2, CCU1, DEL1, DEL2, HYD1, MAA1, MAA2 datacenter(s) for the following service(s) GSLB. Full details can be found on the support portal.

  3. resolved Jun 13, 2025, 12:04 PM UTC

    Netskope has identified the potential root cause and is working on mitigation strategy.

  4. resolved Jun 13, 2025, 12:15 PM UTC

    The incident has been resolved