Netskope incident

Google App Instance Detection Issue - All Data Centers

Critical Resolved View vendor source →

Netskope experienced a critical incident on June 13, 2025, lasting 9h 56m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2025, 11:43 PM UTC
Resolved
Jun 14, 2025, 09:39 AM UTC
Duration
9h 56m
Detected by Pingoru
Jun 13, 2025, 11:43 PM UTC

Update timeline

  1. investigating Jun 13, 2025, 11:43 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 13, 2025, 11:43 PM UTC

    We are investigating a service impacting incident for the following service(s) Secure Web Gateway. Full details can be found on the support portal.

  3. resolved Jun 14, 2025, 12:21 AM UTC

    Netskope continues to investigate for a root cause.

  4. resolved Jun 14, 2025, 12:56 AM UTC

    Netskope has identified an apparent traffic change from Google that has impacted instance ID detection. Investigation continues for a potential mitigation strategy at this time.

  5. resolved Jun 14, 2025, 01:54 AM UTC

    Netskope continues to analyze for a potential fix.

  6. resolved Jun 14, 2025, 02:23 AM UTC

    Netskope has identified a potential fix and development is underway. ETA for development and verification is roughly 4 to 5 hours.

  7. resolved Jun 14, 2025, 05:35 AM UTC

    Netskope has completed the development of the fix. Verification and validation testing is now being performed. Once completed, the fix will be deployed.

  8. resolved Jun 14, 2025, 09:38 AM UTC

    Netskope has completed deployment of the fix and has confirmed the issue is no longer happening.

  9. resolved Jun 14, 2025, 09:39 AM UTC

    The incident has been resolved