Netskope incident

Service Impact to BOM1, BOM2, DEL1, DEL2, HYD1, MAA1, MAA2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on June 16, 2025 affecting BOM1 — Mumbai, India and BOM2 — Mumbai, India and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 08:30 AM UTC
Resolved
Jun 16, 2025, 10:00 AM UTC
Duration
1h 30m
Detected by Pingoru
Jun 16, 2025, 08:30 AM UTC

Affected components

BOM1 — Mumbai, IndiaBOM2 — Mumbai, IndiaDEL1 — Delhi, IndiaDEL2 — Delhi, IndiaHYD1 — Hyderabad, IndiaMAA1 — Chennai, IndiaMAA2 — Chennai, India

Update timeline

  1. investigating Jun 16, 2025, 08:30 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 16, 2025, 08:30 AM UTC

    We are investigating a service impacting incident at the BOM1, BOM2, DEL1, DEL2, HYD1, MAA1, MAA2 datacenter(s) for the following service(s) GSLB. Full details can be found on the support portal.

  3. resolved Jun 16, 2025, 09:32 AM UTC

    Netskope has identified the potential root cause and is working on a resolution strategy.

  4. resolved Jun 16, 2025, 10:00 AM UTC

    The incident has been resolved