Netskope incident

Performance degradation in Europe region

Critical Resolved View vendor source →

Netskope experienced a critical incident on June 16, 2025 affecting BCN1 — Barcelona, Spain and DUB1 — Dublin, Ireland and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 08:45 AM UTC
Resolved
Jun 16, 2025, 09:45 AM UTC
Duration
1h
Detected by Pingoru
Jun 16, 2025, 08:45 AM UTC

Affected components

BCN1 — Barcelona, SpainDUB1 — Dublin, IrelandMAD1 — Madrid, SpainMAD2 — Madrid, SpainMAN1 — Manchester, United KingdomMIL2 — Milan, Italy

Update timeline

  1. investigating Jun 16, 2025, 08:45 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 16, 2025, 08:45 AM UTC

    We are investigating a performance degradation at the multiple datacenter(s) in Europe region for the Secure Web Gateway. Full details can be found on the support portal.

  3. resolved Jun 16, 2025, 09:45 AM UTC

    The incident has been resolved