Netskope incident

Service Impact to SJC2 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on June 17, 2025 affecting SJC2 — San Jose, United States, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2025, 10:29 PM UTC
Resolved
Jun 18, 2025, 12:59 AM UTC
Duration
2h 30m
Detected by Pingoru
Jun 17, 2025, 10:29 PM UTC

Affected components

SJC2 — San Jose, United States

Update timeline

  1. investigating Jun 17, 2025, 10:29 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 17, 2025, 10:29 PM UTC

    We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.

  3. resolved Jun 17, 2025, 11:26 PM UTC

    Netskope continues to investigate.

  4. monitoring Jun 17, 2025, 11:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 18, 2025, 12:30 AM UTC

    The mitigation strategy has been confirmed successful and the service has remained stable.

  6. monitoring Jun 18, 2025, 12:33 AM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  7. resolved Jun 18, 2025, 12:59 AM UTC

    The incident has been resolved